Job Number
73
Company Type
Manufacturer
Location
Rockledge, FL
Job Description
Primarily responsible for providing effective customer service for all assigned customers of
Solutions by utilizing competent knowledge of PCB assembly process from quote to finished
product.
General Purpose:
Customer relations, problem resolution, time management
Role qualifications:
• Previous job experience dealing with handling or sales of electronic components
• Previous job experience dealing with sales or production of printed circuit board assemblies
• Customer service experience
Education:
• Minimum of a 2 year degree in electronics/business or 2 years of sales and customer service
experience within related field.
Essential Job Functions:
• Provide timely and accurate information to incoming customer order status and product requests
• Process customer orders/changes according to established policies and procedures
• Process customer RMA according to established policies and procedures
• Work closely with the engineering and production managers to ensure accurate WO expectations
• Must partner with the purchasing, engineering and production department to provide customers
with service
• Must address customer inquiries and ensure effective and long-term satisfaction/problem resolution
• Participate in company or special training classes with emphasis on employee improvement
• Provide timely feedback to the company regarding customer concerns
• Perform other related duties as assigned
• Regular attendance
- Contract Specialties Group is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state or local law.
Job ID: 18233
